Conflict in Communication
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def
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a struggle stated explicitly between at least two interdependent parties who perceive differences in goals, values, views, or wants, and where each party attempts to interfere with the other's goal achievement
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causes
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relationship between communication and conflict
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communication can create conflict
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contributing factors — differences in perception, noise, communication style, less-than-expected communication
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communication represents conflict
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signs — changes in intonation, accusatory language, avoidance of communication, interruption
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communication is the primary tool to resolve conflict
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how — listen actively, use neutral and constructive language, show empathy, negotiate to find a solution
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types of conflict
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by management style
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avoidance — choosing not to address the conflict
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accommodation — sacrificing one's own needs for the other party
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competition — pursuing one's own interests at the expense of others
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collaboration — seeking a win-win solution
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compromise — finding a middle ground that partially satisfies all parties
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